Complaint / review / scam report
Incorrect billing

For the first time in 2 years vodacom claims that I used up all my airtime and data between 1 & 15 December. R600 on one account and R200 on the other. The R600 is used in tab and cannot make calls an I had just under 1gig data. I made very few calls and did not used internet on 1 account & very few times on the other. No changes in my apps or the way I used my devices. How is it possible. But they don't want to revised or give me proof of usage. I have had my 1 contract for more than 10 years & the other about 7 and this is the first time? To make it worse, I changed to top up. One guy in call center says its impossible and another arranged for a R110 refund out of "goodwill". Is it becausevit is Xmas and they know I will have to top up so they will make more money. If this is the first time surely there is a problem on their side? Or they should give me a statement reflecting my usage, calls and internet?

Offender: Vodacom

Country: South Africa   Region: All Country   City: Head office

Category: Telecommunications


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