Me and my father had joint accounts with Autopage. They switched all our details so that I received my fathers invoice with his number and account and he received his details. Thus, we ended up paying each others account.
We had to fill out forms, and submit everything like payslips, banking details etc. for them to switch it. They lost the information. This was done in 2012. We had to submit everything again to switch our information. We did this on 28/10/2013. Numerous visits to them still didn't cancel our account. I was told that I will be contacted when my account will be switched to pre paid by the Tygervalley branch. I went in 5/12/2013 to the Canal Walk branch and I was told that I had to arrange the switch to prepaid. Prepaid will only commence 14 January 2014. I asked the lady at their 011 650 2343 if I can speak to the manager, and she told me that the manager will just tell me the same thing.
Every time I went to a branch I asked to speak to the manager and no one would let me. No one cared that me and my father was cancelling our account with them due to pathetic service. Nonchalant attitude.
I am telling every one I know to boycott Autopage.
Laetitia Prins
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