We are a non-profit library association and we have had problems with MTN now for two years. They have an unauthorised debit order going off on our account every month. Despite communicating with them on several occasions to put a stop to it and even trying to stop it from our bank's side, the debit order is still going off monthly - every time on a different reference number. When I phoned MTN's dept last, they said I must go a MTN shop and sort it out over the counter. I went to two different shops to do this, but was met with disinterest and non co-operation. They will not believe that whoever ordered the debit order to go off on our account, is not an employee of the association. We have two contract workers who use Vodacom and nobody else we know of uses MTN and we certainly will not have taken out an MTN contract at the company's expense. I have no idea what to do next to stop this person from profiting on his MTN contract at our expense and MTN themselves are not forthcoming with preventing this from continuing. Please help. An NPO can certainly not afford to have unnecessary expenses going off on their bank account.
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