I am a new customer at Telkom. Of the 15 days since I had my line installed I have had service on 9 of them. Since the 28th November I have had no service on my phoneline or ADSL. I reported a fault online on the 29th (ref 598ctk291113) and on the 30th I received an SMS saying the fault was fixed. It was not and I informed them of the fact. On the 1st December I received another SMS saying it was fixed and if it wasn't I should go to their escalation form online. As it was not fixed I did so. I discovered on the 2nd that not only was my line still down but that the fault had been closed, despite my filling in the escalation form. I phoned and reported the fault again and was given a new fault number (ref 802ctk021213). On the 3rd I filled in the escalation form on the new fault number as I still had no service. As of now my line is still down. How long must I wait and why am I paying for a lack of service?
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