In March 2013 a certain Unathi Booi from Cape Town signed a contract with MTN, providing my mother's bank details for the debit order.
This was reported on MTN's website early July after unsuccessfully trying to stop the debit order at the bank.
MTN's Administrator, Mario Singh [Email Removed] replied promptly. All information was provided to him and requested that R2403 be refunded.
NO further response from mr. Singh, even with several email requests.
On 23 Aug an employee of FNB again raised the issue with mr. Singh. He immediately replied, acknowledging that this was, that MTN will close the account AND refund my mother.
However, up to date, NO further response was received from mr. Singh and NO money has been refunded, even after several follow-up emails from both myself and the FNB employee.
What else can we do?
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