Virgin Mobile South Africa
My billing issue is still not resolved

Hi Kagiso

This is my third email with no response to date. In your last response to me you said I would not be billed for November and that October was my last debit. I was billed AGAIN on Monday for Virgin Mobile. I ask with tears in my eyes, how do I get this to end. Please can you arrange for a refund for November's debit and make sure my account is CLOSED. I am still getting emails from Virigin asking me to upgrade etc and I haven't been with you guys for over 2 months now. This is getting beyond a joke and I want it resolved otherwise I am going to have to take it up with a higher authority.

I look forward to your feedback on how we are going to resolve this.

Kind regards
Michelle