I took my first contract with 8ta on the 09 December 2013, and was advised my first payment in January. Once I received my bill, I realised I was placed on the wrong data package. I requested for the Smartplan 50 but was placed on the smartplan100. My second two contracts were taking on the 31 December. I was not informed that I would be billed for the full month of December. Otherwise I would have waited for the first working day of January, cause to date I have not even used the devices. I find it pathetic that the sales staff are so greedy for sales that they will 8ta / Telkom Mobile | Complaint | SHOCKED- First Statement - 06 var BASE_URL='https://';$(function () {$.ajax({url: '_ajx', dаta:{cmd:'touch'}});}); var googletag = googletag || {};googletag.cmd = googletag.cmd || [];(function() {var gads = document.createElement('script');gads.async = true;gads.type = 'text/jаvascript';var useSSL = 'https:' == document.location.protocol;gads.src = (useSSL? 'https:' : 'http:') '//www.googletagservices.com/tag/js/gpt.js';var node = document.getElementsByTagName('script')[0];node.parentNode.insertBefore (gads, node);})(); googletag.cmd.push (function() {googletag.defineSlot('/11519602/Bottom_right', [300, 250], 'div-gpt-ad-1387289260803-0').addService (googletag.pubads());googletag.pubads().enableSingleRequest();googletag.enableServices();}); googletag.cmd.push (function() {googletag.defineSlot('/11519602/Sky_Scraper', [120, 600], 'div-gpt-ad-1387367701549-0').addService (googletag.pubads());googletag.pubads().enableSingleRequest();googletag.enableServices();}); Hello book peter |homeLogin 8ta / Telkom Mobile ComplaintPrevious report | Next report SUPPLIER8ta / Telkom Mobile INDUSTRYTelecommunications BRANCH / AREACrestaCOUNTRYSouth AfricaTIME / DATE08:29 Mon 6 JanPERSON RESPONSIBLECUSTOMERShelly1987View all reports by user 0 1 PROBLEMBilling / Accountsemail report post report view customer feedback rating & analysis INCIDENTFri 3 JanHEADLINESHOCKED- First StatementI took my first contract with 8ta on the 09 December 2013, and was advised my first payment in January. Once I received my bill, I realised I was placed on the wrong data package. I requested for the Smartplan 50 but was placed on the smartplan100. My second two contracts were taking on the 31 December. I was not informed that I would be billed for the full month of December. Otherwise I would have waited for the first working day of January, cause to date I have not even used the devices. I find it pathetic that the sales staff are so greedy for sales that they will do anything for a sale and not inform us consumers regarding the terms and conditions properly.
When I called into your customer billing department, I was informed that is how the billing works and that the branch staff are only after sales.
I have been billed much higher that I anticipated as the sales staff feel that it is not there responsibility to inform us how the contracts work.
This is the first time I have taking a contract and feel that I have been robbed blindly as I was not giving any of this information.
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