19/11/2013 8ta disconnected my cellphone line, due to only deducting a part of their monthly payment via debit order and not the whole instalment (as any other company would do). Which meant I had to go to 8ta Woodlands to find out what was going on. Only to find out that I had to go to a bank to pay in the rest, because they didn't deduct the full payment at the end of the month. What makes it worse is then they disconnect you, because they didn't deducted enough from your account at the end of the month for full payment. I went into the Woodlands branch. Vusi helped me and I brought him proof of payment, after going to the bank. He sent an email with proof of payment to 8ta to reconnect my line and said is would be done during the course of the afternoon, but they couldn't explain the reason for this happening. 20/11/2013 at 8h00 I phoned 8ta. I was still disconnected. Had to send them proof of payment AGAIN. Mail was sent 8h29. Got a call from them 10h35 (2 HOURS LATER) to say the lady received it and couldn't make out the payment, because the bank printed it in Afrikaans. The service is unacceptable!!! especially if it is not the clients fault!!!
0 comments