I informed a Telkom consultant at their Canal Walk's branch on 11 August 2013 that I wish to cancel two of my existing contracts. Notice was given two months in advance. All the required paper work was completed with the understanding that my request would be actioned. Refer to Case Number 7121560.
In September 2013 I was informed via sms that I will receive a free month due to an error on my cancellation request. I then went to the Promenade, Mitchell's Plain branch to enquire about this, there the consultant told me that there was no record of my cancellation request on their system. Another cancellation request was completed.
The debit order is still active and I may not cancel it with my bank, as the bank informed me that the cancellation must be done from Telkom's side as my contracts are with them.
Today I went to the Promenade branch again and I was informed that the cancellation request have still not been met. All my communication with Telkom is reflected on their system, but not actioned as my wish.
I cannot stop my contracts Telkom is not of much assistance, in the mean time monies are deducted off my bank account for a service I want cancelled.
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