Complaint / review / scam report
Failure to close account after numerous requests

I opened a service account for internet provision with Openweb. After weeks of no service and endless calls to try and resolve the problems (with no success), I decided to cancel the service. I telephoncially notified them of my cancellation and followed this up with a cancellation email. They have failed to cancel the service and now claim that they haven't received my cancellation request. They also deducted the service fee from my account again. I had to resend this request today AGAIN. Poor service all around!
Author: Shelmadean

Offender: Openweb

Country: South Africa   Region: All Country   City: H/O

Category: Telecommunications


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