Hi all,
It is a complete nightmare to cancel a service with them. Doing a search on HelloPeter shows that I am not the first client that is having a very hard time to get a cancel confirmation from OpenWeb. They have not responded to any of my email so far and after many calls for assistants and I had one person phone me back to say "all you need to do is send a email to [Email Removed] which I did the previous day but have not received my cancellation confirmation yet. The person then responded with "let me check why they have not responded yet, I will phone you back shortly". I have not received this call back.
On HelloPeter one of OpenWeb's clients fought for over two weeks to get a cancellation confirmation. As far as a ISP is concerned their service is the worst I have ever came across. It has been two days so far of my trying to cancel my account hopefully it wont take me 2 more weeks.
I am hoping this will help other from making the same mistake or at least get a response from OpenWeb and get my account cancelled.
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