On the 18th of October a fault was submitted to Mweb, that there was no longer an ADSL connection. Over a period of 2 weeks (ridiculous), the fault had still not been resolved despite determining that the the fault did not with the household or its hardware. Eventually Mweb told us that there was indeed a fault at our exchange that required a faulty network card of some sort to be replaced. As of Monday 28th October, the household then lost its landline connection in addition to not having ADSL connection. This was now the second week of no service.
Telkom, the owners of the exchange infrastructure, were then contacted on the 28th of October due to Mweb claiming that it was now Telkom's problem. Again, over a period of days, faults were logged and resolved without Telkom contacting me to determine if the issue was resolved. On Friday 1st November, a technician eventually discovered that some overhead cables had been cut by builders in a nearby household. Upon contacting Telkom today it was discovered that the fault was set to resolved yet again. After 3 weeks of lousy service and communication I expect correspondence to have the cabling replaced ASAP.
REF: 389crk051113
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