Your service @ Vodacom Customer Care Call Centre is extremely POOR!
I increased my call limit last week Friday by R100, and now my phone has been cut for the second time in January without any notice. I am them told, as I was told last week, that Vodacom has a technical problem with regards to sms limit notifications, this is unacceptable as I am a female driving alone at night, and VODACOM just "decides" to cut & bar my phone without any indication. This I find pathetic service!
When I call the call centre and request my current months Bill be sent to me, I am told to fax through a copy of my ID and a letter stating consent to process the Billing Data, it is 9:30pm and how am I to get to a fax machine etc? My Bills get e-mailed to me every month. I cannot see why I have to fax ONCE AGAIN a copy to view my own "verified account". Why do I need to do this when you have "security questions" at the beginning of the customer service personal can process anything against my account.
I would like my Billing documents to be sent through to me ASAP, as I would like to go through it with the utmost scrutiny!
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