My September account is a total stuff-up. I phoned on the 25th of September to log the issue. Been told that a query is logged and that I will get feedback in 2 days. Received no feedback and on 30 September the amount was just deducted via the debit order. With me actually raising the issue a couple of days in advance, I would have thought that you act on it in a preventative manner. I now see that the October account is also a total stuff-up. Phoned in 5 minutes ago and the agent told me that it is normal to make mistakes as it is a system and that I will credited, but only after 7 days and today is only the 5th day!
This is ridiculous! I need to understand what mistakes was made, what will be credited (the detail lines). This all happened after an upgrade!!!
I actually wanted to cancel this contract due to poor service, but then you had this deal that made me re-consider. You have just again proved the total lack of service! Just 2 years to go and this time I will have too much to remember when decision time comes.
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