To whom it may concern
It is with great disgust and dissatisfaction that i have to resort to Hello Peter as they are not being addressed as and when raised by Autopage. I refer to an incident which occured in Jul '13. Details:
-Received via post invoice No 000617430062013 on 3 Jul'13
-Received via sms on 3 Jul'13 that payment needs to be made, failing which the service will b cancelled.
-Payment made on 4 Jul'13 to Nedbank at 07H55
-Called Mrs Peterson who confirmed "that if would not be disconnected, merely a threat sms sent to customers"
-Emailed proof of EFT
-5 Jul'13 my cell and all access was disconnected
Other queries:
-Logged 28 Aug'13 - A1308283649 regarding -re-connection fee of R49 - no Feedback?
-Logged 1 Oct'13 -A1310016625 regarding re-connection fee which dates back to 1st query. Nothing has been done about this, no feedback. This is patchetic service and gross neglegence. Not even Manager Mervyn Snyman has responded.
-I have AGAIN received invoice via post and AGAIN a sms stating my account is in arrears and to pay by 2 Oct, otherwise service suspended. As per the email sent to Autopage today, there IS sufficient funds.
I NEED THIS SORTED IMMEDIATELY
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