Complaint / review / scam report
Credit record abuse

I was given incorrect information by a Vodacom consultant in Kenilworth Centre when I cancelled my contract; my question to the assistant was whether they would deduct any additional subscriptions. She assured me that they would not as my contract had been running on a month to month and was paid in advance, and I put a stop order on my account to ensure that no further deductions were made. I was, suffice it to say a little surprised when a few months letter, lawyers letters arrived at my residence for delinquency payments as they had tried to decuct from my account and these payments were obviously rejected due to the stop order being in place. I tried resolving this at the branch and because I did not take the persons name, was basically unarmed in defense of my position. Under duress, I made the payment 21 December 2011 settling the disputed amount, fearing that my credit record might be negatively affected by this and as far as I was concerned, this was resolved. Recently however, I have tried to open a new contract and am really annoyed at the fact that Vodacom went ahead and placed me on ITC for 'BAD PAYMENT'. I need you to remove me from this as a matter of urgency.

Offender: Vodacom

Country: South Africa   Region: All Country   City: Kenilworth centre

Category: Telecommunications


Members, of group Guest, can not leave comments on this publication.
Please register on our website, it will take a few seconds.