Mtn
Incorrect information

I requested a written confirmation that the debit order that went through my bank account on 1/10/2013 would be the last debit order as the contract has been cancelled on 13/9/2013. After confirming that I do not want a statement of the account but a letter confirming the information. I received a statement and not the letter I requested. Do the staff not understand the difference or are they just plain spiteful? Could I please receive a letter confirming that no further deductions will be done against my account. The contract number that was cancelled is 0837711364