In Sept 2011, I registered with Legal Exec as a "VIP Plan" client. on Feb 6, 2012, after various inconsistant & unauthorised debit orders, I cancelled my policy and followed up with letter of cancellation on email. On the 19 April, various deductions were still being made and still no official confirmation of cancellation had been sent or that my cancellation letter had been received. So I send another email and followed up with a few phone calls. Again deductions were still made after this date and after calling Legal Exec, it was explained by Mr Naidoo that it is the IT dept at fault. I did eventually receive an informal email confirming cancelation and a refund of all unauthorised deductions. Mr Naidoo copied me on the email sent to IT to delete my details from the system.
On the 15 March 2013, another debit order was made from my account and the same excuse was made that IT system was updated and my details were reloaded onto the system. Luckily the account that was to be debited had no funds and the DO was rejected. I will be following my account very closely, but personally think this "legal" company is trying to people out of thier money.
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