Please, Please, Please, Please, Please, Please can you help me. I am literally begging you as I do not know what else I can do. No one in your organization is willing to help despite the problem originating from you.
- The account reached its term in December 2012.
- I was debited and when I queried this, was told that I had to cancel it
- I advised I wanted this on pre-paid
- In February 2013 the account was cancelled but not transferred to prepaid.
- From February till end of April the number was inactive
- I was then debited R800 for cancellation (Why, when it reached its term???)
- Numerous calls were made to get this on pre-paid and after 2 months it was done
- On the 1st of May the account was transferred to pre-paid.
- After being transferred to pre-paid a debit was attempted for May and June
- No provisions were made and the accounts rejected (Keep in mind that it was on prepaid and should have never been debited)
- The account has been handed over to NuDebt
- Nudebt has debited for July, August and September
Sheldon Dixon promised me this will be resolved but to date no feedback from him.
Very Disappointing the way you treat customers
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