Vodacom management, I have been a Vodacom subscriber from day one and have taken the punches as you grew your network and client base. I am very frustrated with the lack of sustainability of your network. I understand that your customer base has grown exponentially over the years and that may have created challenges with your network connectivity, but at the same time this has been very healthy for your revenue.
So, I caution you to do something very speedily about the connectivity problems experienced, or you shall not retain the position of the mobile telecommunications company with the largest number of subscribers of cellular networks in South Africa. I'm sure your organisation benefits greatly from all the dropped calls or calls made that have to be redialled because the other party cannot hear you. Again, your clients are bleeding.
I would also like you to be aware of the difficulty experienced when one tries to get hold of your Corporate Accounts via the call centre number 1940. It takes many attempts before actually reaching the corporate help desk.
Frustrated and off, actually. I would like to know what you're doing about these problems.
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