» Telecommunications » Complaint / review: Mweb - Throttled to nothing | #213086

Throttled to nothing

I have been with Mweb for 6 months and this morning at 4AM my internet was throttled from 1meg to 80kb/s. I contacted Mweb about this matter and they told me that this was because of excessive usage. I couldn't even load a web page!! I have now cancelled my contract with Mweb and have signed up with a PROPER ISP, Web Africa. I have noticed a growing trend on all the social media platforms about this problem. Even a friend of mine who has a 10meg line is experiencing this problem. DON'T USE MWEB!!

Also, their replies are always the same thing word for word on Hello Peter which only means that they haven't even read the complaint or addressed the problem. They also say that it's been resolved but no one has changed their complaint to a compliment.

Thank you Mweb for useless poor service.


Company: Mweb

Country: South Africa   City: Johannesburg

Category: Telecommunications


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