If you want a case study in abysmal customer service, deal with iBurst. I cancelled my service on 1 June 2013 (a Saturday) because I was getting dial-up speeds and they could not give me a reason for this. The email was only read on 3 June 2013, according to the reply I got. iBurst claimed that I had not given sufficient notice. They billed me and I reversed the transaction. I asked for banking details to pay them in case I was wrong. After that, I get a call offering to buy my router! Again, I sent an email asking why I had to pay for July. I pointed out that the last day of June fell on a weekend when no-one worked and noted that they had read my email only on 3 June when I had sent it on 1 June. What difference would it have made? I kept on sending emails with all the emails pasted in the body text to make it easier for their accounts department. I asked for a manager to deal with the issue. No account in August. This month, I get an account again and a fax to a fax-to-email service of mine that SHOULDN'T EXIST. I sent an email stating my intention to hand over the matter to my legal service. From them - not even a call or automated response.
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