AfricaComplaints.com » Telecommunications » Complaint / review: Cell C - Ordered one contract, received two | #20526

Cell C
Ordered one contract, received two

I called the sales call center two weeks ago to order the iPhone 5 contract for R399, 00 a month. I also wanted to add extra data to the contract as I use data quite a bit.
What was actually processed was an iPhone 5 contract and another separate data contract for 24 months!

I am in the process of cancelling the data contract, but have been told that it might be an issue as I already signed for the package from the courier. ( how was I meant to know it as the wrong package I was signing for?)

I find it hard to believe that a sales person can make that kind of error. Who would order extra data on a separate contract?

Date:

Company: Cell C

Country: South Africa   City: Johannesburg

Category: Telecommunications

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