Dear Vodacom, I've upgraded on 22 August 2013, spoke to Tsholofelo, who assured me that I would be on the correct package as from 1 September. This morning I wanted to make phonecalls, just to be notified that my account has been suspended. I phoned your Call Centre at 07h10 only to be told I cannot be assisted without giving my account number as it forms part of your security questions, this despite me giving my ID number. Who is carrying their account number with them? I then posted on twitter and get a prompt reply, via telephone and Direct Message. At 10h15 someone who identified herself from escalations department as Louwmarie phoned me back and informed me that I cannot be allocated to the correct package as the month has started already, she will unlock my account and remove the limit as it had a soft locked on the account. They will then do a month to month comparison in October to correct the mess caused by Vodacom. I found it unacceptable that an account cannot be corrected manually. My account is not in arrears so why must I suffer? As it is now 11h25 and my phoneline is still not activated. Kindly correct your mistake.
0 comments