Hi cell c.
I went to the store to discover that they did book the phone in but never sent it away. I got a copy of the original book in form that they gave me and a copy of the one that I got now when I suggested they start the process again. I forwarded it to Sipho and asked him about the refund for the months because I was unable to use the contract and for my inconvenience. He still has not gotten back to me and I wish to inform you about this.
Thanks a lot for your help thus far and i trust you will resolve this matter soon
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