I have been trying to cancel this contract since May 2013 but it wasn't done because a consultant told me that my airtime would fall away. So I asked when my last billing date would be and I was told 31 July 2013... to my surprise I received airtime today and was told that I would be billed for the month of August, I phoned the cancellations dept. and was told that I should've cancelled in advance, my response to the gentleman was that I have been trying to cancel for the last 4 months, so I asked him how can I pay when it's not my fault that MTN is always offline and can't process my cancellation. This is highly unacceptable and I can not pay for this really.
I told the agent that the last consultant I spoke to never informed me that, if I don't convert my simcard to prepaid I will get billed on it, I have had a good experience with MTN till this far, lets not change that.
This is a small mistake that can be fixed by pressing a few buttons, so lets not drag this issue out any longer. so basically if i don't pay this month i will be blacklisted, you know any company is fast to do that... please note I would like to speak to Management
Reference numbers: 103265574 and 10329630
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