I have been a vodacom subscriber for almost 20 years. I have upgraded every two years and been happy and have not considered migrating. Historically in good business times my account has been way in excess of R1000 monthly, but this has dropped off to an average of R650 a month in the slower economic climate - my last upgrade was just under to years ago - I wen for a Samsung S2 - ( a top of the range phone at the time).
Last week I knocked my phone against my car door and the screen cracked and does not work at all. I called into to Vodacom and visited their branch in George for assistance as I am reliant on my phone for business when out of the office as I am travelling for JHB for business later in the week.
I do not qualify for an upgrade till 19 October 2013. I offered to pay in a penalty to sort the matter earlier and
was told this is not possible under any circumstances. I would have no option but to pay R2100 to repair the phone or do without a phone until the upgrade date completely.
I find it mind boggling that the one time I have a legitimate problem that I need assistance with (after some 20 years with a company) they are not prepared to assist me in any way. Loyalty?
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