In early June 2013 I attempted to purchase an ad-hoc 2Gb data bundle via the MTN web-page [URL Removed] but was noted that the functionality to purchase bundles was down.
I proceeded to call the MTNSP call centre (808) number and requested that a 2 Gb bundle be loaded on my account. I think the date was 11 June, but I'm not sure. Also don't have the details of whom I spoke to.
When I received my bill for July, I noted excessive data charges.
I emailed the contact email address listed on my bill for disputes/enquiries on 28 July, and received a reply with ref # 6863029.
I received no further communication and followed up again on 06 August via email. I received acknowledgement of receipt of the mail, but no further communication.
Finally, I called the MTNSP call centre on 14 Aug at 17:50 and spoke to Palesa Motsepe (ref #103073678) who promised to investigate.
Seriously, MTN, what more do you expect me to do to get you to investigate and follow up? A small sacrifice of goat maybe? You seem eager to bill me and much less eager to fix it. Your customer service seriously!
Call me ASAP and get this sorted out. Awaiting your call urgently.
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