We have a business contract with Vodacom which the company relies heavily upon in order to communicate with our customers and overseas principals via email and internet connection.
Since late November 2012 we have experienced internet connection issues and often no internet access. When we have approached 3 of the local branches (Vodacare, Vodacom store and customer care Somerset Mall) for a solution or explanation.. No one can give us an answer, they are all aware of the existing connection problem but they ALL say they have not been given any information by the Head office.
They have never lodged a formal complaint on our behalf.
It is clearly stated in the Consumer Protection Act that the customer has the right to the service they pay for and a company has the responsibility to both provide this service and inform the customer of all issues that may affect this. With regards to this WE HAVE NEVER RECEIVED ANY NOTIFICATION FROM VODACOM REGARDING THE ABOVE ISSUE!
We are now bringing this matter to the public attention via Hellopeter and The Power Report by Megan Power of the Sunday Times.
The Consumer Protection Act fortunately today protects us. Vodacom doesn't honour this!
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