In January 2012 I was contacted by the Call Centre as my contract was due for renewal. This process has been normal every two years for the contract renewal for the phone.
The agent proceeded to offer us an improved service with a list of benefits as well as a new phone, which was all I was really interested in.
During the conversation (recorded), the agent unnoticed by me talks about a talk 120 contract and I accept the deal with the new phone. There was no thought in my mind regarding changing the contract, and there was no mention of the fact that the talk 120 was significantly different to the topup 120 which I had. It is absolutely impossible that I asked for, or would have changed the contract to give our domestic unlimited calls, as even my wife has a limited contract.
The obvious occurs and our domestic incurrs bills of many thousands of rands. When I discovered this I immediately put a block on all calls and asked vodacom to reinstate the proper contract, and to refund me. This they refused.
A comment by a vodacom agent stating that "the Call Centre is skelm'" prompted me to bring this to your attention as I am also told there is no other recourse available to me?
0 comments