» Telecommunications » Complaint / review: Mweb - Poor Customer Service | #174207

Poor Customer Service

I changed my line from a 1MB all inclusive package to a 2MB. After the package was active, I noticed that the speed of my line dropped. This was deduced when compared to my 1 MB package. Subsequently after raising the fault, telkom visited my residence and performed tests stating that there is no issue however 2 MWEB call center agents performed tests and have confirmed that there is an inherent problem that telkom needs to fix.

Now telkom have called me and said that they will charge me a call out fee for coming over. In addition they also told me that MWEB has not upgraded my package to 2MB. I am stuck in the center and on the verge of cancelling my contract.


Company: Mweb

Country: South Africa   City: Durban

Category: Telecommunications


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