On the 18 Jan 2013 i called the call centre to report that i am unable to make or receive calls or connect to the internet when at home. In was then told that it will take take the 24-28hrs until my problem is resolved. I was also advised that to expedite the process i can go to the local store to report my problem which i did. All i was told was they will escalate my issue to the technical dept. In 48hrs i received an sms that the issue was resolved. I then drove home to see if indeed it was, but alas it was not. Being someone who sometimes work from home this is a major inconvience because i need to literally drive 2km from my house to make calls and send and receive emails.
I only took out this contract about 3months ago and already regretting the decision. Im currently looking at ways of terminating this contract given the amount of business i have lost and the time i have spent trying to get this to their attention.
0 comments