Complaint / review / scam report
Appalling service-unaccessable and unaccountable

Futile attempts to get through to telephone, visits to many branches(branches very helpful but hampered by no back-up from -very unhappy franchisees! ) -perservered spent 48min on phone @my cost to on 25/4/13. Skylan @ acknowledged and conceded that Autopage had erroneously hard-barred and not cancelled 0845163777 as per my instruction in 2011. told would be credited for all this time credit ref A1304254877.Nothing, soE-mailed kagovender & said I would hold payment on linked accounts until this substantial credit passed.By July still nothing Then lines suspended, final notice and penalties charged. I paid, still no credits passed. Store computer"tickler" records show cancellation2011 notice & correspondence. Also awaiting promised credit for BIS incorrectly charged on upgrade from BB to Samsung -nothing. Once charged /_R10 000 for charges incorrectly billed to me. Only resolved due to determined store owner! If present dispute (BIS and credit cancelled line) are not resolved by 26/8/13 I will pursue legal action which my attorney has advised me to do.This company puts as many obstacles as poss to not be accessible or accountable to its clients.

Offender: Autopage

Country: South Africa   Region: All Country   City: Head office

Category: Telecommunications


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