Complaint / review / scam report
75% Cancellation Fee in violation of the CPA

I have a 2 Gig unit contract with Vodacom. I do not have 3G signal in my area, and as a result wish to cancel my contract. This is a far bigger problem than I originally thought.

Vodacom Demands a 75% cancellation fee, which is absolutely ridiculous, and in violation of the CPA's reasonable cancellation fee of no greater that 10%. I have filed a complaint with the NCT, and am taking this further unless I get an actual "reasonable" cancellation fee.

I've been a loyal subscriber for going on 3 years now, and the level of service is disgusting.

Offender: Vodacom

Country: South Africa   Region: All Country   City: Constantia

Category: Telecommunications


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