MTN's response 2 weeks ago:
Hello craig_george,
Thank you for your post.
We do apologize for the lapse in service that you have experienced.
A credit and refund is due back to you. We will request this from our banking team and have the amounts refunded within 24 - 48 hours.
We look forward to improving on the service delivery to you.
Regards,
Somayya
MTN Service Provider
REQ:2397029
Two weeks later - No refund or further correspondence from MTN.
Absolutely pathetic service.
I guess my refund will be funding your Christmas party...
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