I flew to Singapore in June and upon receiving my bill noted that I was getting charged every 20-30 seconds for Data roaming at R1, 10 per entry. Amazingly this only happens when you roam as before leaving South Africa and upon returning my cel bill does not reflect the same pattern.
I raised this concern with their customer care on the 3rd July and received a reference number. On the 18th July I called to follow up and was told that this credit was still not passed and was open to feedback, when questioning why it has taken so long I received the response that they have u to 14 days to response which was only the following day.
Today (22nd July) I have followed up again to be advised this matter was closed on the 4th July and that all is correct as it was my sim card that was billed.
No one can tell me why I wasn't informed of the outcome or why this feedback was not shared on the 18th with me. After insisting that I get a reference number for a complaint of bad customer service I have just received another call to say they are sorry"- It is accounts fault that I was not informed and they can not comment on the lack of feedback on the 18th until they have listened to the tapes!
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