AfricaComplaints.com » Telecommunications » Complaint / review: Cell C - Still no monthly statement, bill or anything | #158635

Cell C
Still no monthly statement, bill or anything

After many requests via Cell C 140 and e-mails to cell c and then via Hellopeter.com, only promises but no action. After one and a half year through my current cell c contracts I have asked, begged, threatened, tried everything, but Cell c just cannot be able to simply send me a monthly statement, bill or balance statement. They many times told me that "from the end of this month you will get the statement via e-mail just like you used to before upgrading your contract" they were lying every time. i still get nothing. I have to guess how much I must pay every month. the cell c balance check also just gives me the airtime available and not the balance due.

Furthermore I tried to complain about this and other problems via their Facebook page but they have blocked me from commenting on that page without reason. They also do not answer my questions as to why I have been blocked.
I have to mention that before I upgraded early in 2012 I used to get my billing statements regularly every month around the 16th. So people beware if you upgrade they will change your account number and stop sending any billing or statements. You also wont be able to make them do it. The do not know how.

Date:

Company: Cell C

Country: South Africa   City: National

Category: Telecommunications

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