28June 2013 11.24pm - I logged a fault with Telkom Sizwe Gumede
29-06-2013 12am- I received an sms update and ref no 560CWK280613
2-06-2013 12pm - I called Telkom and spoke to Alisa Water, complained about the fault not being attended to... I asked to speak to her supervisor and she said her supervisor would call me within an hour
2-06-2013 3.20pm - Supervisor Lindie De Wet called back and said she was checking into this this call
3-06-2013 4pm - I called Telkom and spoke to Mcann Mkhize... she gave me an escalation reference no 577228, and said a tech would be assigned by 12pm the following day
4-06-2013 1.35pm - I received an sms update that call was with the tech repair division
4-06-2013 about 8am Jeremy the tech called to arrange his visit... I voiced my extreme dissatisfaction about Telkom... he said this happened regularly when a call is not assigned the minute it is logged with Telkom... he gave me his contact number 0213720019 (office number)
I don't complain on a whim but this level of service is unacceptable... I was also told weekends is not part of Telkoms work times? We pay for internet voice services for the month? We had no voice or internet service for 6.5 days???
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