My bill for May was roughly R130 more than normal. Your agent in Scottburgh tells me tha I "inadvertently" subscribed to some or other service. How is this possible? Apparently the subscription has now been cancelled, but the charge remains?
This month my account was again R90 more than normal?
Dear Chris,
Please note that your line had content charges. Which have now been unsubscribed.
Your unsubscribe has been logged.
Kindly note that this service takes 2-72 hours to be deactivated
Our subscriber terms and conditions do not make specific reference to content charges. MTN enters into contractual relationship with WASP's (Wireless Application Service Providers), and acts as an "enabler" to the WASP's by making the network platform available and providing a payment gateway. In addition MTN requires that such WASP's be members of WASPA in an effort to bring about a self-regulatory measure.
Letumile Mosetlha
Thank your for your reply which I find completely unsatisfactory.
I am surprised that you now want to pass me on to Wasp to sort out the problem with them.
I have a contract with MTN, not with Wasp whom I have only just learnt of from your note.
0 comments