Deon@finclear.
Account 1.0484570
Cell Number: 083 601 2048 Talk 500S
GPRS HSDPT85 - Acc 082 603 4138
Altech reference 254715 and A1306141453 Not addressed!
I received a horrendous bill for the month of May as well as numerous inflated bills the last few months.
I was told by the call centre that I used my full 5 gigs in 5 days and thus being charged for this. I have not even used my full 5 gigs on most months but receive sms that im out of bundle rates. When I call, Vodacom assures me that I am still perfectly within my limit I would like to have this matter addressed and resolved as quickly as possible.
A few point to keep in mind;
? I have been a loyal payer and subscriber to the Altech SuperCall company since 1999. In this time there has been no defaulted payments.
? I have been inundated with complex billing structures and incompetent advice.
2013-06-29 ALTEC AUTOPAGE MIDRAND -4, 676.78
2013-06-29 AUTOPAGE DISCOVERY MIDRAND -1, 440.69
2013-06-29 ALTEC AUTOPAGE MIDRAND -1, 719.23
2013-06-29 ALTEC AUTOPAGE MIDRAND -111.71
Can you please address these matters? Your speedy response and resolution to the above would be appreciated.
Kind Regards,
Deon Vermaak
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