AfricaComplaints.com » Telecommunications » Complaint / review: 8ta / Telkom Mobile - Bad Customer Service | #149781

8ta / Telkom Mobile
Bad Customer Service

I had a problem with telkom mobile billing system when i started a contract in May i have taken Telkom Mobile to the ombudsman about this billing problem which they decided to compensate me with one month free.
I was given banking details by telkom mobile complaints department so that i can process the payment.
I then took off work the Tuesday to go and process the payment to find out that the information i was given was incorrect! i email the complaints team immediately (telkom mobile) and the person i was dealing with insisted that i was given the correct information, he/she after several emails realized that i was given the wrong information and could only say sorry! Now i need to take org anise another day off work! which means i will be losing money to go the bank and process this payment! i wish i could attache the emails that was sent to me with the poor level of customer service that i have received throughout this complaint which has been almost a month, i request for callback which never gets done. I have to send several emails to 8ta complaints team in order for them to respond to me.i don't think this is fair. I wish i could send you the emails that i have received.

Date:

Company: 8ta / Telkom Mobile

Country: South Africa   City: Cape Town

Category: Telecommunications

0 comments

Information
Only registered users can leave comments.
Please Register on our website, it will take a few seconds.




Quick Registration via social networks:
Login with FacebookLogin with Google