8ta / Telkom Mobile
Not sure what to do next!

To whom it may concern,

Can someone at 8ta please contact me regarding my cancellation that I logged more than a week ago. Must say that it is not unexpected that the cancellation has not been processed.

Here's a list of previous complaints:

https:///customer-zone/give-feedback? id=1094481
https:///customer-zone/give-feedback? id=1111314

Quick summary. The last few months my internet connection was really bad to the point that I can hardly use it. 8ta did respond but each time they told me the problem in on my side. So I got a new router and it made no difference at all. After my lats complaint 8ta sent me a mail explaining that they will cancel but with a penalty applied. That was followed by a call from them telling me that they indeed had a network problem on their side. They expected it the problem to be resolved in 4 months. I told him it is unacceptable and that they need to cancel it asap.

Since then I haven't heard anything from you 8ta.

So 8TA please cancel my contract. And please note that if you charge me any penalty fees all will break loose. YOU CANT PROVIDE A SERVICE SO YOU CANT PENALIZE ME!!!

Regards