Iburst
Services Suspended BUT Account Paid = Income Loss

My account was debited for my bill on 1 June 2013.

I am working tonight. About 15 minutes ago my iBurst was suspended. I am on deadline.

I called in, got Technical Support. Zuko insisted there isn't one technical supervisor he can escalate this matter to right now, and that there isn't one on duty. How does that work???

Then he says Monday's my best bet??? Surely service has to be better than THIS? I have been a customer for quite a number of years. I am absolutely furious that there is NO "go to" guy this time of night - and apparently not on a Sunday either???

I can PROVE it's come off my account. SURELY this is NOT acceptable???

I have work to submit!! Tomorrow!! Drafts to be sent tonight!! I am lodging this by phone!!

I need someone to contact me ASAP!!