Migrated to new contract BB Z 10 on straight up 200 package which includes the extra 1 Gb data at an all up cost of R499. (Promotion in March and April). Migration was done on 14th March. Despite numerous calls to the call centre, the CEO's Escalations desk and the dealer, the issues have not been fully resolved.
I recieved an email from the CEO's Escalations department stating all is resolved, however at the 1st of the month the extra 1 gig of data was not loaded.
Despite several emails requesting that I be contacted in this regard, I have not been contacted by cell c, other than an automatically generated email that says I should allow 48 to 72 hours to be contacted.
CEO's desk is pathetic. I refuse to speak to another call centre operator, as none of the ones I have spoken to are able to resolve my problems.
All I ask is that I be contacted by a manager competent enough to resolve my enquiry.
Your latest add campaign has Ross Baker for wake up South Africa asking: Are we paying for the service we deserve.
The truth is: WE ARE NOT GETTING THE SERVICE WE DESERVE
All I want to say is:
WAKE UP CELL C.
WAKE UP ALAN.
YOUR PEOPLE ARE LETTING YOU DOWN
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