» Telecommunications » Complaint / review: Mtn - Charged me double for my upgrade fee | #126362

Charged me double for my upgrade fee

I upgraded my cell phone account on the 3rd August 2012; I paid R105.00 in-store for my upgrade fee (I have the receipt as proof). On the 29th August I received my new cell phone account only to see that I was being charged for this upgrade fee again. I immediately followed this up with an email to MTN to ask them to reverse the duplicate charge and provided proof of my payment. I was told that the matter would be escalated to their accounts department and would take -48 hours to resolve (Ref. no.: 91377362). After 2 days nothing had happened. In the meantime the amount was debited off my account. I then phoned MTN and was told that the matter had been escalated to their accounts department. I challenged this, but was again told that it was waiting to be dealt with at Accounts. Long story short, I phoned weekly and then monthly for the next few months with absolutely no result - I subsequently stopped trying. To date this amount has still not been credited to my account. I know that it's not a lot of money, but it's more about the principle. Up until this experience my dealings with MTN had always been good, but after this I'm really disappointed with their service.


Company: Mtn

Country: South Africa   City: Cavendish Square, Claremont

Category: Telecommunications


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