Dear Sir/Madam
I noticed an "odd" amount on my bill at the end of March.
I laid the first complaint and someone called explaining it was an once off fee for the upgrade.
I mentioned if I knew this I would not have continued with the upgrade.
I mentioned that MTN investigate and provide me proof (as per the telephonic recordings of all conversations I had with MTN direct where the sales consultant mentioned this fee and I agreed.)
It's been 2MONTHs since the issue was first brought to MTN's attention and NOTHING has been done- not a phone call or an acknowledgment. Call centr agents saying that their supervisors will call me and no one does.
Find below the dates and reference numbers:
31 May 2013 REQ:2214016
30 May 2013 REF 100659076
10 May 2013 REQ 99959638
8 May 2013 REQ:2111668
2 May 2013 MTN REQ 2087545
20 April 2013 MTN REQ:2037672
16 April 2013 MTN REQ:2015947
11 April 2013 MTN REQ:1963666
10 April 2013 MTN REQ:1995130
3 April 2013 MTN REQ:1963666
It is clear that customer service is not a priority with MTN and they do not understand the concept of "keeping ones word"
Thank you
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