I switched to Web Africa a couple of months ago - after a non-stop struggle with a slow & unstable connection & numerous mails to the support team, i switched to a new ISP. I left my line management with Web Africa.
My speeds drastically improved with the new ISP & I had no issue with shaping but my speed suddenly dropped last week Friday - i was told by my new ISP to contact Web Africa as they manage my line, as the fault is on the line. The new ISP even sent me a test that they did on my line to prove that the fault is on the line & not on the account.
I sent these tests to Web Africa & instead of sorting it out a guy called Jonathan Augustyn told me that I mailed the wrong ISP. I'm currently paying Web Africa to manage my line & every time i contact them I get a clever response from a different agent. I've sent you guys the speedtests & tracer route tests as well as the test from my current ISP to prove that the issue is on the line. I really don't have time to mail you everyday.
As i was writing this complaint i got a response from yet another agent.
I've been struggling with this for exactly 7 days - can someone please sort this out.
0 comments