The NOKIA LUMIA 920 I have on contract from MTN will not start up after a factory reset that was done after no way could be found to change my MICROSOFT e-mail address. No support on network for a problem like this is being given. What is a return to factory settings application there for? Self destruct? I bought a new laptop from a local supplier because no laptops or modems were available in-store. All of this needed to be done immediately because my mother in law was admitted the night before for a leg amputation already suffering from Alzheimer's. Paperwork and arrangements had to be done quickly. I hoped MTN in Vryheid would provide me with the tools because my MTN contract for my LUMIA 920 was done with them. After buying having to buy the laptop and modem at ridiculous prices from local suppliers I had the problem of activating the modem account at MTN. Something I did because I wanted to be patriotic to the company I used for so many years (that includes using NOKIA phones). But customer service was so bad when phoning them. It was about 2 hours later after calls dropped while transferring me to people who had no idea of what I was talking about. Can you shed some light?
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