Having used Cell C prepaid data for three years at the same workplace, I bought the 100gig prepaid in January 2013. I started experiencing slow speeds in March and reported this to the technical division on the 6th of March. I was told they would sms me a trouble ticket number, which never happened. The network improved for the next three weeks, but then reverted to being slow. I called technical again on the 12th April and received the trouble ticket number (1777276). After numerous follow up calls from myself to technical with absolutely no assistance other than being able to escalate the complaint, I eventually received a reference number (3050700400) on the 7th May. Since then the problem persists and every time I call technical all they can do is again escalate the complaint. I must have called technical about 10 times when they told me to call the CEO office, who also could only escalate the problem. No one can even tell me if I can take this back for credit as in 4 months I have only been able to use 9 of the 100gig due to poor network. Although I was told that their investigations take time. Problem is it is time I have paid for.
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