I had a problem with my Samsung Tab.
The Warranty expired on 8/2/13.
On 7/2/13, I took it to Vodacom repairs to HAND IT IN.
MARK told me the problem was with Vodacom's network changing from 3G to 4G.
I TOOK HIS WORD FOR IT and went home - is he not the expert?
On 23/2/13 I went to Vodacom again because the problem persisted.
They tried to update the software but couldn't so they sent it to Johannesburg.
Vodacom decided I must pay for the repair of the Tab myself.
Mark told everybody he told me to hand it in... This is a lie.
After a lot of emails, I rejected the ridiculous Quote of R3676.17 for a new motherboard incl labour (while a brand new motherboard can be bought in Cape Town for R2038)
Rudzani AND Su-aad said this quote was for a NEW HANDSET.
When I fetched the Tab on 15/4, the Tab would no switch on AT ALL.
MARLO sent it back to JHB.
When I got the Tab back on 25/4, it was just loosely PLACED in a too big box with a loose piece of pink sponge - NO bubble wrap or elastic like it came on the 15th of April. PLUS the Tab had a dent in the back cover... it obviously fell with the last people working on it.
I am NOT happy with the way Vodacom handled this situation.
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